Is it possible to create a trigger from an Update Request?

Raquel Charaba

We are trying to create an automation where every time an update request is sent and submitted (even without any change), an email is sent to our personnel.

What is happening is that for that to happen we created a trigger where specific cells when changed send the email to our personnel. The problem is that when a change is not made, the trigger does not work. As I said some people submit the update request without adding new information and because of that the automation does not work.

Do you have any ideas on how can we make it work?

Thank you in advance.

Paul Newcome

Something HAS to change to trigger it. Try adding a date field for the users to update. Something like Date Submitted, and have them enter "today's" date.