Approval Workflow Issue
Hi All,
I have recently encountered a rather weird issue with an approval request workflow added to one of my sheets. This has never happened before with any such workflows on other sheets.
On one of my sheets, we send out an approval request on items when they reach certain status and the request seems to be getting declined as soon as the user clicks on "Open/View Request" link. I have checked with the users on multiple occasions the steps they take and all seem to be doing the right thing. I am not sure why the requests are being automatically cancelled. Has anyone else noticed this?
i have checked my workflow and it looks correct. Can someone please help?
Answers
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Do you have any other workflows in the sheet?
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@Paul Newcome Yes, i have other workflows.
I deleted all the workflows and added them again. Everything was working fine till today - one of the workflows got triggered but the alert was sent to someone who wasn't on the alert.
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Hi @uprshe87
I hope you're well and safe!
Strange!
If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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