Approval Workflow Issue
Hi All,
I have recently encountered a rather weird issue with an approval request workflow added to one of my sheets. This has never happened before with any such workflows on other sheets.
On one of my sheets, we send out an approval request on items when they reach certain status and the request seems to be getting declined as soon as the user clicks on "Open/View Request" link. I have checked with the users on multiple occasions the steps they take and all seem to be doing the right thing. I am not sure why the requests are being automatically cancelled. Has anyone else noticed this?
i have checked my workflow and it looks correct. Can someone please help?
Answers
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Do you have any other workflows in the sheet?
Come see me in Seattle at ENGAGE 2024! I will be at the 10xViz partner booth throughout as well as the "Lets Talk About Community" Meet & Eat table on Tuesday from 11:45am - 12:45pm!
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@Paul Newcome Yes, i have other workflows.
I deleted all the workflows and added them again. Everything was working fine till today - one of the workflows got triggered but the alert was sent to someone who wasn't on the alert.
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Hi @uprshe87
I hope you're well and safe!
Strange!
If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
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Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
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Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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