.pdf no longer open in a new browser tab


Up until today a .pdf attachment in Smartsheets would open in a new browser tab. Today, a .pdf attachment will only open as a preview. We have tried in both Chrome and Edge with the same results. How do we fix this, so that when we open a .pdf attachment it defaults to opening in a new browser tab as opposed to the default is just a preview?


  • Mike Ferringer
    Mike Ferringer ✭✭✭✭✭

    I observed the same thing beginning today. You can open the pdf in a new browser screen by clicking the download button. 2 extra clicks to get there. Bigger issue is communicating the change in functionality to the entire organization accustomed to what was in place previously.

  • Genevieve P.
    Genevieve P. Employee Admin

    Hey @Mfloyd and @Mike Ferringer

    Thanks for your feedback on the new attachment window - this has now been updated to enable you to open the attachment in a separate window by choosing this option:

    either from the side panel, from the preview window, or by using a keyboard shortcut (Ctrl+Click for Windows or CMD+Click for Mac).

    Here's the release announcement post.

    If you have any more feedback, please do feel free to submit this using the bullhorn icon from your home page:



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