Automation notification to Shared email account.
Hi good afternoon, everyone. I am trying to set a Shared email account into the notifications automated email every time that someone add a new item in a sheet. Unfortunately, I receive this message when I input the email.
Any solution to this? What i am looking is that every time that somebody submit a new item (via form) automatically send an email to the shared email account.
Answers
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Check the page seetings in the Automation Permissions and ensure that you have the page set to Unrestricted. I have a few shared emails in my distribution groups and notifications function no differently than with individual emails.
Smartsheet Community Champion and Ambassador
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It sounds like your company has it locked down who you can share content with. I would recommend contacting whoever in your company has admin rights over smartsheets to add them as a potential recipient.
