Users having issues with accessing published sheets

Carol-Anne Cerbone

HI

I have had several users reach out to me indicating they are no longer able to access a published sheet. They have been able to access in the past but now they are not. Nothing has changed with these published. Yesterday for one user, I deleted their account and re-added. Once he accepted the invitation, he was able to access the sheet. This morning he is having issues again. Below is a screen shot of what he is experiencing. Does anyone have any thoughts on what might be going on. He isn't the only user that is currently experiencing this issue.

Paul Newcome

Does your company use Single Sing-On? There were some updates that took affect yesterday. I wonder if maybe that is affecting things since it seems to be an issue with being part of the company's account.

https://community.smartsheet.com/discussion/106673/important-be-aware-of-upcoming-changes-to-microsoft-sso-one-time-permissions-consent-required

Paul Newcome

Does your company use Single Sing-On? There were some updates that took affect yesterday. I wonder if maybe that is affecting things since it seems to be an issue with being part of the company's account.

https://community.smartsheet.com/discussion/106673/important-be-aware-of-upcoming-changes-to-microsoft-sso-one-time-permissions-consent-required

Carol-Anne Cerbone

@Paul Newcome - we do use SSO and I suspect that is the issue. Thank you for the information.

Paul Newcome

Sorry I couldn't fix it for you, but hopefully that gets you pointed in the right direction to get it fixed.