why are my emails not being sent in an automation?

Rebecca Parker1

I am putting automations in a sheet, and the email piece of a couple of them are not sending. I have automations in this sheet and others that do send emails. And the other items in the automations are running, just not the emails. What could be going on?

Andrée Starå

Hi @Rebecca Parker1

I hope you're well and safe!

Can you share some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help.

I hope that helps!

Be safe, and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Genevieve P.

Hi @Rebecca Parker1

If your automations are running and you're receiving the notification in-app, check out this Help Article with some troubleshooting steps to try: Issue: Email Not Received from Smartsheet

Cheers,

Genevieve