I am getting an error while Provisioning a Project via Control center with Resoure Management

IB_Smartsheet1

Hi

I have used a working Control center blueprint to set up another one that is integrated by resource management using the steps here https://help.smartsheet.com/articles/2482511-use-resource-management-with-control-center. I am using a reseller demo account for this

The new Control Center blueprint was successfully created. However when i am trying to provision an approved proejct with this new blueprint, the following error pops up. I have anonymized the email id

Project Provisioning Error message: "Control Center was unable to create the Resource Management project. Error: 'This project could not be created because the Resource Management user “xyz@abc.co“ has multiple user accounts in this organization associated with this email address. Contact your System Admin to ensure there are no duplicate emails across user accounts and create the project again. Or change the project owner in the intake sheet to someone else."

As sysadmin, i checked, there is no duplicate user in the smart sheet licensed user list. Even on the Resource management site- there is only 1 user with this email listed in the team details. Can anyone help me to understand what is missing?

Genevieve P.

Hi @IB_Smartsheet1

If you have confirmed that this email is only associated with one Resource Management account, then this indication of multiple accounts using same email address could mean the user has multiple permissions in the same account.

For example, the user has Resourcing Admin and Portfolio Editor permissions assigned to them in that account. If that is the case, please try having only 1 permission assigned to them in Resource Management. Then try provisioning the project.

Cheers,

Genevieve

IB_Smartsheet1

Hi Genevieve,

Thank you for stepping in and your help. There is only one email id (mine) for which I am getting this provisioning error. I checked out the permissions as you suggested. There is an archived permission with my email, along with an active licensed permission on Resource management. Had archived this permission several weeks ago since I could not find an option of deleting it. Blurred out the names of my other colleagues. Would this be causing an issue? If yes, what could I do to fix it? Any help would be appreciated.

Genevieve P.

Hi @IB_Smartsheet1

Yes! That archived version is likely what's causing the issue. Here are the steps on how to delete that archived user:

https://help.smartsheet.com/learning-track/resource-management-system-administration/manage-my-people#:~:text=Deleting%20People,of%20the%20page

Cheers,

Genevieve

IB_Smartsheet1

Will try and report back. Thank you!