Date Created System Column not updating if NOT using webform

I am modifying the "Help Desk Ticket Tracker & Form" template. I don't want to double-enter the date, so I deleted the 'date' column and am using the 'Created (date)' system-generated column.

When I use the webform, it will fill in the date created. But if I add a line directly in the smartsheet, it leaves the Created date blank.

Any ideas?

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Comments

Mike Wilday

Have you tried saving the sheet and then refreshing? I wonder if the newly created date doesn't actually appear until after the row you've added has been created and saved. Try that and see what happens.

MonikkaM

I was dealing with something similar. The System column that adds the date didn't update until I saved the sheet.