Smartsheet Sales Person Not responding
I have had a Smartsheet account for many years. Love it!
However, my sales rep has changed at least 6 times in the last few years. Okay fine, a little irritating by oh well. But now I received my annual invoice and it had an error on it, so now it matters.
I have literally been trying to get someone to help me for two months. Email, phone call, support ticket, finance department, for the life of me I cant get anyone to help me so I can get this paid.
I don't know who all reads this, but if anyone can advise on how I can actually get a sales person on the phone, Id love to know.
Completely in love with the Smartsheet product. So disappointed in the support.
Comments
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Thanks for bringing this to our attention; I'll check in with your account representative and someone should be in touch by the end of the week.
For anyone else with a similar invoice discrepancy, please do keep following up either with your direct representative or contact Finance: https://help.smartsheet.com/finance-support
Thanks,
Genevieve
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Thank you!
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@Genevieve P. I never heard from anyone and I dont know how to message you directly
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Hey @Jerry Alexander
An @mention here in the Community will send me an alert 🙂
I'll follow up with your account representative today to check in, thanks for letting me know that you didn't hear back last week.
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Still haven't heard anything from anyone...... I've been trying to get this resolved since May 2nd. Almost 4 months of countless attempts on my part to connect with someone to discuss my account. As of today, I have no idea what to do next. This is beyond mind blowing.
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You're doing the right thing, keep responding to the email thread you currently have with your account representative. I checked in and see that you have a call scheduled for later today!
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