Reminders: How to set up reminder if cell DOESN'T change?
I want to set up reminders, and force and escalation, if a Status cell does not change after X days.
Scenario: Someone fills out an intake form. The Status is "Not Started" by default at the time the Intake form is submitted. The team's SLA is 3 days to change the status to "Reviewed" or "In Progress." If they don't, I want the team to receive a message encouraging them to review the new form.
The problem I am finding is that workflow actions are based on things that have changed/added or on a specific date. Also, the "Creation Date" is not a selectable field in the Date condition because, I'm assuming, it doesn't change--not variable.
Any help with this would be appreciated.