Login defaulting to my g-mail account, even when I put in work e-mail?
I have received an invite from a customer for my WORK (Outlook) account, and when I go to log into Smartsheet it keeps defaulting to my GMAIL account, even when I put my work e-mail in and password for Smartsheet, boom, gmail account on the landing page and no refernce to my work e-mail.
I log in with my work e-mail and password, it goes to the main page and it's my gmail icon and e-mail associated with the account. I have tried to add my work account to the gmail associated account and it says "this is associated with another account and can't be added" But, I can't log into the work account to add the gmail.
I am literally in a pandoras box trying to figure out how to access the sheets which have been sent to my work account, because they are not showing up in the gmail associated account.
Answers
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I would suggest reaching out to Support for this one.
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Hi,
I hope you're well and safe!
Strange!
If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.
Feel free to report back what the issue was.
I hope that helps!
Be safe, and have a fantastic weekend!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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I do not have the paid SmartSheet and therefore cannot access the portal unfortunately. I have also lost all the shared sheets which customers have sent to my work e-mail.
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Does your customer have access to support? They may be able to reach out on your behalf to at least get the ball rolling.
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Unfortunately, not an option with this customer for various reasons.
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Try these troubleshooting steps.
- Try a different browser
- Try the browsers in Private/Incognito mode
Did that work/help?
✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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I agree with @Andrée Starå - I'd recommend trying a private or incognito window to log in. It sounds like perhaps your browser has stored your previous login information associated with your personal gmail account and keeps defaulting to that.
Let us know if a new browser helped!
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