Browser not Supported when opening Smartsheet link in Word/Excel/PowerPoint

Cesar Perez
Cesar Perez ✭✭✭✭
edited 08/18/23 in Smartsheet Basics

Hoping for an answer to this issue. I have added Smartsheet URL links to different Word, Excel and PowerPoint files. The issue is that the link does not open the file when clicked. Instead I get an error stating the browser is not supported. The links work fine when I enter them in the URL address in Chrome, Edge and Firefox. These browsers are up to date but the error persists. I tried customer support but they were not able to help. I tried all their suggestions and still get the error.