How long should tech support take to respond?


On August 14 I sent tech support a critical question. I have a licensed admin on a sheet that is not able to make any changes.

I still have not received any response other than the usual quickie we got your e-mail.

If someone in tech support is watching my case number is.


Best Answer

  • Joseph Farahat
    Joseph Farahat ✭✭✭
    Answer ✓


    I reread your response and found the culprit.

    “Report with specific permissions but not the underlying source sheet?”

    Thank you for jumping in. I guess you should close that case number at this point.