How long should tech support take to respond?

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On August 14 I sent tech support a critical question. I have a licensed admin on a sheet that is not able to make any changes.

I still have not received any response other than the usual quickie we got your e-mail.

If someone in tech support is watching my case number is.

06399972

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  • Joseph Farahat
    Joseph Farahat ✭✭✭
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    Fixed.

    I reread your response and found the culprit.

    “Report with specific permissions but not the underlying source sheet?”

    Thank you for jumping in. I guess you should close that case number at this point.

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