How long should tech support take to respond?

Joseph Farahat

On August 14 I sent tech support a critical question. I have a licensed admin on a sheet that is not able to make any changes.

I still have not received any response other than the usual quickie we got your e-mail.

If someone in tech support is watching my case number is.

06399972

Joseph Farahat

Fixed.

I reread your response and found the culprit.

“Report with specific permissions but not the underlying source sheet?”

Thank you for jumping in. I guess you should close that case number at this point.

Genevieve P.

Hi @Joseph Farahat

Perhaps the Community can help you with your question while you wait.

You noted that the Admin is on a sheet, but is it possible that they're shared to a Report with specific permissions but not the underlying source sheet?

Here's more information on sharing:

https://help.smartsheet.com/articles/520104-share-sheets-reports-dashboards#toc-to-share-a-sheet-or-report

Let us know if that helped! If not, it would be useful to see screen captures, but please block out any sensitive data.

Cheers,

Genevieve

Joseph Farahat

Hi thank you,

 you are correct it is a report. David has admin rights to that report as well as the workspace.

Joseph Farahat

Fixed.

I reread your response and found the culprit.

“Report with specific permissions but not the underlying source sheet?”

Thank you for jumping in. I guess you should close that case number at this point.

Joseph Farahat

While we are at this..

 

The only way to eliminate changes in the underlying source sheet is to lock the columns correct? What about not being able to delete lines? I just tested it looks like they could accidentally delete a line let me know.

Genevieve P.

Hey @Joseph Farahat

Thanks for following up! I'm glad you were able to find the source sheet and update permissions there.

You are correct about locking the columns, however keep in mind that Admin permissions allow edits to locked columns. You'll want to provide your user with Editor permissions to keep cells locked, see this table for more information:

https://help.smartsheet.com/sharing-permission-levels

You are also correct that Editors and Admins can delete entire rows, even if the columns are locked.

Cheers,

Genevieve