Basic copy/paste function

Sancta Watley

I don't understand why the simple copy/paste function of Smartsheet doesn't seem to work without going into a cell. For example, if you're trying to copy a number of cells (name, email address, request ID) to be used either in Smartsheet or notepad, you'll get the functionality via Cntl+c or right click ->copy. The data gets a dashed line around it (see image), but when you go to paste it, NOTHING HAPPENS. This is a simple, basic functionality in Excel and every other software. Why is this sooooo tedious with Smartsheet? What am I missing?

Paul Newcome

I regularly do all three of those. You may need to reach out to Support to see if there is a bug somewhere.

Sancta Watley

FYI - In order for the copy/paste function to work on external sources (Word, Notepad, etc.), the keyboard commands (Ctrl+C/Ctrl+V) must be used and not the right click shortcuts.

Paul Newcome

Ah. Ok. I always use the keyboard shortcuts, so that makes sense why it always works for me. Thanks for the update!

Paul Newcome

Where exactly are you trying to paste it? It does work, but there are a few exceptions such as not being able to paste over top of a column formula.

Sancta Watley

Hi Paul - I'm trying to paste it into notepad, word and a new sheet. No column formula is involved.

Paul Newcome

I regularly do all three of those. You may need to reach out to Support to see if there is a bug somewhere.

Sancta Watley

Okay - thanks. This has been an ongoing issue with me and never thought it to be a bug. :)

Paul Newcome

Hopefully it can get squared away sooner rather than later.

Sancta Watley

FYI - In order for the copy/paste function to work on external sources (Word, Notepad, etc.), the keyboard commands (Ctrl+C/Ctrl+V) must be used and not the right click shortcuts.

Paul Newcome

Ah. Ok. I always use the keyboard shortcuts, so that makes sense why it always works for me. Thanks for the update!

ToniJH

https://community.smartsheet.com/discussion/109589/basic-copy-paste-function

I'm having the same issue. Were you able to get this resolved?