Syncing project to Resource Manager shows one team member as New vs Confirmed

HD
HD ✭✭
edited 09/04/23 in Resource Management

I have synced all projects to RM and all team members show as "confirmed" and their worklist transfers into RM. I have one team member that is being displayed as "new" and work will not show in RM. Any suggestions on how to fix this? Refer to picture. Thanks in advance

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Answers

  • Genevieve P.
    Genevieve P. Employee
    edited 09/05/23

    Hey @HD

    It sounds like that one user may not be syncing with the associated account in Resource Management (RM). I'd suggest double checking that specific email/user in both places to make sure they're matching up, potentially even deleting the person and re-adding it in RM.

    Cheers,

    Genevieve

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