Need report and forms to track client status

Working on a project with about 680 customers managed by 8 customer success managers. I need to track each customer's status throughout the project (will run through the year) with about 5 milestones.

I'd also like to have a form so the CSMs can easily update the client's status after speaking with them, and a dashboard or report to show our status.

I'm fairly competent at using Smartsheet templates but haven't built anything from scratch. I see a few templates in the library that might work but wanted to see if anyone has any suggestions before I jump in.

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