view pending update request: icon not showing
I've built an automation that sends an update request using the docusign integration when a checkbox is checked (see automation logic below).
In testing and in production, I can typically see the icon "view pending update requests for this row" - but not always. The icon is a round, with rotating arrows and a checkbox in the middle (see below).
I currently have a case where I checked the checkbox and the icon isn't showing. When I tested it out with my own name in the row, I couldn't see the pending request icon, but did get the email with the invitation to docusign. However, when I recently tested with a colleague, she didn't get the email prompt when we didn't see the icon - and a bit later after unchecking and checking the checkbox again, the icon appeared, and she did see it. I always save in between, so it can't be a saving issue.
Any idea what is happening here? I'd really appreciate any input. This is the key feature of a new program we built ...
Thanks in advance!