Unable to sign on to mobile app on tablet (android)

tdotarcy

Hello,

I need support in being able to login to the android mobile app.

I am signing in using "Sign in with Microsoft" and go through Microsoft Authenticator etc. and enter the code I receive.

After this step it says it says a "confirmation e-mail for sign-up" to my email. I am just trying to sign on. I receive an e-mail confirmation to start using smartsheet and when I click on it, it mentions I've already been "confirmed".

Is there any work around or can this be resolved ASAP?

Thanks.

Taylor

Andrée Starå

Hi @tdotarcy

I hope you're well and safe!

Strange!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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mschwahn

I'm having this same issue along with my techs. We noticed it this week (Nov 6-10, 2023). I'm having trouble finding anything other than this post to try to fix it. Did you have any luck @tdotarcy?