Managed Resources

SPHRProject

How do I connect my project plans in smartsheet to Resource Management with free/collaborators in the assigned to without it making me pay for a managed resource license. I'm confused. Manage_Resource can be a conference room, so If I list a "free user" as a managed resource, why do I need a license? How can I use resource management without paying 300 dollars a year for a license? I have about 100 resources on my project - with only 4 licensed users, the users roll on and off the project, names change, they use smartsheet without a license so how do I load them into Resource Management without it telling me I have a limit of 3 managed resources. Placeholder doesn't seem like that would be the answer because there is actually a free user/resource assigned to the task in smartsheet? Does anyone know how I should set this up. No one at smartsheet is answering and the one person who did said she needed to take a lunch break and I needed to contact my account rep to buy more licenses? So now I think she is the only one working to support Resource management today because I've been on hold for 53 minutes and counting for another resource who can maybe provide something other than contact your account manager. Any ideas?

Genevieve P.

Hey @SPHRProject

I checked in with our Support team and it looks like you've been able to work with them through your Resource Management questions.

To clarify for anyone else who comes across this post, Licensed Users and Managed Resources are two different types of users, sold in separate amounts. More information can be found in this article:

https://help.smartsheet.com/articles/2480861-manage-my-subscription

Cheers,

Genevieve