Combine two pro plans under the same pro plan
We want to combine the accounts of two different licensed users that are on separate pro plans. They have different account names and they are not able to collaborate. We'd like to put them under the same account name and organization so that they can collaborate. I reached out to Smartsheet and have not received help. I just keep getting told that we have to buy a 3rd license. We don't need another license, we just need to combine accounts. The person who called was completely unhelpful. She said she would have someone call me, but I have had no response from Smartsheet and now my ticket has disappeared from the Smartsheet Portal. If anyone can tell me how to simply combine two different pro plans so they can collaborate, I would welcome the help.