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Adele Summers
Adele Summers ✭
in Resource Management

Hi all


I have created a sheet and added some colleagues as editors but none of them can edit. I've tried changing them to admin and that still doesn't work. Has anyone experienced this before?

Thanks

Adele

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Answers

  • Monique Odom-Stearn
    Monique Odom-Stearn ✭✭✭✭✭✭

    Hello @Adele Summers, does your company perhaps have single sign-on? If so, your colleagues will need to make sure they're using your company's SSO when logging into Smartsheet. If they use the normal email and password route, it could create a separate account that isn't linked to the one connected to your company and the permissions you're giving.

    If this isn't the case, I would recommend reaching out to your Smartsheet admin to see if there are other issues with the accounts.

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    Monique Odom-Stearn

    Business Process Excellence Manager

    Smartsheet Leader & Community Champion

    Pronouns: She/Her (What’s this?)

    “Take chances, make mistakes, get messy!” – Ms. Frizzle

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