Random errors when adding emails to SmartSheet

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One of our employees sometimes experiences issues trying add emails to SmartSheets.

When the issue occurs, everything works fine in Outlook until the last step -saving the email content to SmartSheet. At that point, she receives a message saying something like "Something unexpected happened..."

Sometimes waiting one or two days helps and the issue is gone (same email, same SmartSheet).

She has a PC computer.

Any tips on what the issue could be?

Thank you!

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