Random errors when adding emails to SmartSheet

Petra Stewart

One of our employees sometimes experiences issues trying add emails to SmartSheets.

When the issue occurs, everything works fine in Outlook until the last step -saving the email content to SmartSheet. At that point, she receives a message saying something like "Something unexpected happened..."

Sometimes waiting one or two days helps and the issue is gone (same email, same SmartSheet).

She has a PC computer.

Any tips on what the issue could be?

Thank you!

Andrée Starå

Hi @Petra Stewart

I hope you're well and safe!

Strange!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!