Character Limit on Emailed Notifications
We use automation to gather certain field data each morning and send a daily "news" report to internal customers. Recently, we've received a "message truncated due to length" or similar when there were many entries that met the send criterion.
Is there a character limit in the automated emails that come from notifications?
Answers
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Hi A.J,
It seems your email body exceeds 2000 character limit. This leads to "message truncated due to length" warning.
Try to create a helper column "Count" in your sheet to count the characters of all field you want to add in the workflow. Then in the workflow, you will check the condition : If Count < 2000 then send all fields, else send fields in 2 seperate emails.
Hope this works for you.
Gia Thinh Technology - Smartsheet Solution Partner.
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@Gia Thinh , what formula does a character count?
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Hi @A.J.
I hope you're well and safe!
Try something like this.
=LEN([Primary Column]@row)
Did that work/help?
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Hey @Andrée Starå, How would I have the character count add across multiple columns? I've never used that function before.
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If the columns are adjacent, it would look something like this.
=LEN(JOIN([Column10]@row:[Column13]@row))
Would that work?
✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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