Smartsheet x Jira - How do allow more than one app link to the same destination?

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We have a case where we need to establish an app link to Smartsheets for two different instances on the Smartsheet site. Smartsheets connections start from app.smartsheet.com - and based off the token information provided, the necessary connections are made. On the Jira side however, I can't connect to two different sites since both start from app.smartsheet.com. See section 4. of https://help.smartsheet.com/articles/2476126-jira-connector-admin-setup-cloud-self-hosted-server


On the Jira Cloud side it's not possible to create a new application link to the same application URL https://app.smartsheet.com. It will give an error like below, even without entering the token information.

I raised a ticket with Atlassian, however they advise me to contact smartsheet.

Can anyone help?

Answers

  • Genevieve P.
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    Hi @William Calesco

    Can you clarify what you mean when you say you want to link "two different instances" of Smartsheet?

    Since you've already created the app link to Smartsheet, you should now be able to create multiple workflows between Jira and Smartsheet: Create workflows with the Smartsheet Jira Connector

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  • William Calesco
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    Sure, I am part of an Organization where some of our teams have independent Smartsheet accounts, but those accounts aren`t connected to each other.


    We had successfully established a connection between one of the smartsheet instance/acccount/site with Jira.

    But when trying to establish a connection with the other one it gives the error shown in the previous comment.

  • Genevieve P.
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    Hi @William Calesco

    Multiple connections can be created in order to support different Jira instances (e.g. production and test instances). The user creating the connection must be a Jira Admin for the instance being connected to.

    However if you're trying to connect the same Jira instance to Smartsheet, you'll receive an error as there's already a connection set up.

    When you say that your teams aren't connected to each other, do you mean that these members are on a completely different Plan (e.g Business Plan versus Enterprise, paying separately with different System Admins), or do they just have different logins, but are all members of your same Plan? (See: Identify your Smartsheet plan and user type and Account level user types)

    If they are part of different Plans, I would recommend ensuring that the sheets needed to be connected to Jira are Owned by users in your current plan with the Jira connection set-up and add-on purchased. Then you can share those sheets with Admin permissions outside of your plan to the other collaborators. Does that make sense?

    Cheers,

    Genevieve

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  • William Calesco
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    @Genevieve P.

    Yes,

    These teams have their own plans, and are trying to connect to the same Jira instance.

  • Genevieve P.
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    Hi @William Calesco

    Thanks for your patience as I looked into this! I checked in with a colleague and they noted that the Application URL doesn't do anything for our Smartsheet connections, so what you can do here is put any alternative URL in that field.

    Cheers,

    Genevieve

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  • William Calesco
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    @Genevieve P. thanks for answering!

    How do I generate the alternative URL in smartsheet to use in Jira ?

  • Genevieve P.
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    Hi @William Calesco

    It's my understanding that any URL should work. For example: app.smartsheet2.com

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