Why is SmartSheet contacting everyone in the contacts column even when they don't meet the criteria?
I've been working on setting up a workflow sheet for volunteers in a graduation ceremony. My columns are "job, first/last name, date/time, email, phone number." The "Email" is a contact column and the picture shows how I have set up the workflow. Why is the sheet sending the message to every contact in the email column when the parameters of the workflow only allow for certain "Jobs" to be the recipients?? Please help!
Do I need to made a condition that "Item" aka "Job" contains only the one I want to be sent the message?
Answers
-
Hi @dmartin
How are you triggering the workflow, are you waiting for the trigger to happen or are you testing it using "Run Now" option?
The Run Now option skips the trigger block, so in this case yes, you'll want to ensure the "Item" detail is in the Condition block as well. Here's more information: Manually run a workflow
Cheers,
Genevieve
Join us at Smartsheet ENGAGE 2024 🎉
October 8 - 10, Seattle, WA | Register now
Help Article Resources
Categories
- All Categories
- 14 Welcome to the Community
- Smartsheet Customer Resources
- 62.5K Get Help
- 367 Global Discussions
- 202 Industry Talk
- 432 Announcements
- 4.4K Ideas & Feature Requests
- 137 Brandfolder
- 129 Just for fun
- 128 Community Job Board
- 447 Show & Tell
- 29 Member Spotlight
- 1 SmartStories
- 285 Events
- 36 Webinars
- 7.3K Forum Archives
Check out the Formula Handbook template!