Bypassing SPAM folders or changing spammy automated email address
Our research center has programmed an automated basic questionnaire to go out to members of an organization on an annual basis. Only a small percentage of the members fill out the survey each year, and we recently learned that many members claim they never get the emails. After revisiting a test email that I sent myself, I can see that these emails are probably triggering A LOT of SPAM filters. The email address that recipients see when Smartsheet users send an automated Smartsheet email is [YOUR NAME] via Smartsheet <[email protected].> To me, that sounds like a VERY spammy email address. Using "automation" as the handle? Come on. This makes it pretty clear that an actual human didn't send the email. Didn't Smartsheet think of this? Much of the appeal of Smartsheet is the ability to send out automatic notifications (and don't get me wrong, that capability is great). If those automated notifications aren't reaching the intended recipients, then the value of Smartsheet goes way down in my opinion.
I know that services like Qualtrics allow users to change the email that is seen by recipients. Does Smartsheet have any kind of capability that allows the same or something similar? If not, does anyone have tips on how to avoid SPAM filters with automated emails when the option to request whitelisting isn't available? When you send emails to individuals who don't know you personally, it's a little hard to convince them to add an email like "[email protected]" to their contacts.