Granting co-worker access

Laura_Sage77
Laura_Sage77 ✭✭
edited 12/19/23 in Smartsheet Basics

One of my co-workers, Lynda Montgomery, was not able to access the sheets I shared with her.

She had a 30 day free trial which has expired. However, she should be able to edit the sheets on Pima Medical Institute's current Business subscription.

Thank you for your assistance.

Laura Sage

Answers

  • Genevieve P.
    Genevieve P. Employee Admin

    Hi @Laura_Sage77

    You're correct, even though Lynda's trial is over, she should still be able to sign into Smartsheet and collaborate on shared sheets from a Business plan.

    When you say that she's unable to access the sheets, is she getting an error message when clicking on a link? Can she try signing into the app to see if the sheet is available in her Sheets folder (or a Workspace if you shared her to a Workspace)?

    Thanks!

    Genevieve

  • Hello Genevieve, thanks for responding to my question.

    This same thing happened to me when we first got our subscription. She sees a page telling her that her 30 day trial is over.

    Is there something that can be "reset" on your end?

    Thanks, Laura

  • Genevieve P.
    Genevieve P. Employee Admin

    Hi @Laura_Sage77

    Is your user seeing a page like this?

    If so, they should be able to scroll down to see more options for what to do as next steps after a Free Trial has ended. 🙂 If you don't see this right away, try asking them to zoom out on their browser window to see if that helps.

    Here's more information: FAQ: Smartsheet free trial

    Cheers,

    Genevieve