What cause a user/project id to change?


My team is using Smartsheet's data of my organization to one of our application. We reuse UserID and ProjectID from Smartsheet and store them as primary key in our database. However, occasionally, I saw the ID of a same user or project is changed when pulling data from Smartsheet. May I ask what might cause this to happen?



  • Lee Joramo
    Lee Joramo ✭✭✭✭✭✭

    I think that I have seen UserID's get changed in the process of merging user accounts. We have to do this more than I like because of the way we update accounts in Active Directory tied to email addresses. When people change their names, their email address gets changed. When they login to Smartsheet with our AD integration, they often end up with a new Smartsheet account which I then have to merge with their original Smartsheet account.