Deleting Data from existing Smartsheet's.

CAME HR

Hi,

We have recently changed access for some employees within our company to minimise cost, as part of the HR team we have created a Smartsheet account that is for the department rather than having one separately.

Since this change, there are 2 Smartsheet's that hold data which is to be deleted in line with GDPR, however when trying to delete the data we receive an error saying 'Your sheet is read-only until you upgrade to a paid plan.'

The sheet is owned by the HR department and the HR account is a paid plan. We have numerous other sheets with the same owner and type of data, however these allow us access to delete data from the Smartsheet, it is just the two sheets we are unable to do this with. I am unsure if this is just a glitch from the transfer.

Is there a way to delete the data from these sheets?

Hope this makes sense!

many thanks

CAME UK - HR Team

che.rabajante

Hello @CAME HR

If the account where the sheet was created isn't licensed, deleting it might require enabling a license for that specific account or using another licensed account to take ownership and delete the sheet. It's an access issue tied to the licensing restrictions within Smartsheet.

Hope this helps.

Che