Jira Connector Error

Sarah123

I have the Jira connector setup to only pull information from Jira to Smartsheet. It works well however, some tickets I get an error of "Invalid response from JIRA. statusCode: 400, reasonPhrase: Bad Request You do not have permission to edit issues in this project.". I'm not doing a pull from Smartsheet to Jira so I shouldn't need edit permission on the ticket in Jira. Is there something else that is causing this error? Or do I just need edit permission even though I'm not making edits (and neither is the connector). Thanks!

Danielle Wilson

Hi @Sarah123 - correct, since the Jira Connector can be used to edit Jira information from within Smartsheet, you'll need to have editor permissions for the fields that are throwing the errors.

Danielle Wilson

Hi @Sarah123 - correct, since the Jira Connector can be used to edit Jira information from within Smartsheet, you'll need to have editor permissions for the fields that are throwing the errors.