Smartsheet Connector error: Smartsheet unexpected REST API error has occurred.

Hello!

My org uses Smartsheet Connector to connect a series of sheets to Salesforce. We get this error quite often and I don't know how to solve it:


Smartsheet Connector error: Smartsheet unexpected REST API error has occurred.


Could someone take a look and potentially help answer why this is happening?

Answers

  • Genevieve P.
    Genevieve P. Employee Admin

    Hi @pbrown

    This error message could mean a number of things and it's difficult to diagnose without knowing more about your set-up and process. If it's still happening, please contact Smartsheet Support with as much information as possible. Here are some details that may help them troubleshoot this with you in a private channel:

    • If it's just this one workflow, Workflow name/ID.
    • Are other workflows working?
    • Who is the creator of the workflow (email/User ID)? 
    • Date/Time of most recent failure?
    • Sheet name or URL
    • If there are custom fields/objects being synced

    Cheers,

    Genevieve