Changing the "Send As" for Notification/Alert Emails
We have multiple Smartsheets throughout our organization that use workflows to automate alert/notification emails to staff based on certain worksheet criteria.
A challenge we have is that the email gets sent "From" the person who created the workflow. As a result, even if we put within the notification text who specifically to contact if there are any questions, still 95% of users just hit "Reply" which contacts the workflow creator who often is not related at all to the content and may just have been a Smartsheet SME.
Is there any way to change the "From" address on these email notifications so we can ensure that replies go to the correct individuals. Deleting and recreating workflows is not a feasible solution due to the number of workflows that use them.