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When Sharing, Message Loses Paragraph Breaks

D Domine
D Domine ✭✭✭✭
edited 12/09/19 in Archived 2017 Posts

When we send a message to users while sharing a sheet, the email used to display the carriage returns and paragraph breaks.  Now, it lumps the sentences together and they look like run-on ideas.  See screenshot.  

Is there something I'm missing?



  • Hello D—

    You're not missing anything, this is expected behavior. We don't have a way to preserve carriage returns when sending emails from Smartsheet.

    When you have a moment, submit a Product Enhancement Request using the form under Quick links on the right of the community site.

  • D Domine
    D Domine ✭✭✭✭

    Thanks for the response, Shaine. 

    Something must have changed since June 21.  Here's a screenshot of a sharing email on June 21, 2017 that preserves the carriage returns.  

    I can add this as a feature request, but it's a feature that's been there recently.

    June 2017 Sharing.PNG

  • Shaine Greenwood
    Shaine Greenwood Employee
    edited 07/21/17

    D—Apologies, as I may be wrong about it being expected behavior. I wasn't seeing it as a known bug in our system and was able to reproduce the behavior on my end...

    Reach out to our Support team and troubleshoot further with them. This may be a bug or it could be a behavioral change that I'm not aware of.


This discussion has been closed.