Automation run wrong

Uyen Nguyen

Hello all,

I have faced issue that my automation run wrong. The flow is that if status change to "Rejected" then an email will be sent out for alert and some cell will be erased.

However, even status change to "Approved", email still send with "Rejected" setting and all cells set are erased as well.

Have anyone faced the same issue and know the reason why? How could we solve this ?

Update at 5:44PM: Now more lines impacted. The status is "Approved" and automation for status "Drop" keep running and send mail to others and erase data.

Thanks for your advice.

Uyen Nguyen

Now more lines impacted. The status is "Approved" and automation for status "Drop" keep running and send mail to others and erase data.

Thanks for your support.

John_Foster

Hi @Uyen Nguyen,

I am not sure exactly what is causing your issue. However, one thing that you could do is add a condition and check that the status is equal to the one you want to be able to send the notification. So in the example above the additional condition would be to check that the status is Rejected.

Thanks,

John