Can I unlock the "Assigned To:" field in the Outlook Add-In?

Dan916

Currently my organization is using Smartsheet to submit technical support tickets. When we submit these tickets, we would like to be able to assign them within Outlook, but the field is currently locked. Is there a way to unlock this field within the Outlook Add-In?

Andrée Starå

Hi @Dan916

I hope you're well and safe!

No, it has to be unlocked in the sheet.

Did that work/help?

I hope that helps!

Be safe, and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Genevieve P.

Hi @Dan916

If @Andrée Starå's comment didn't help, there are a few reasons why a field may show up as "locked", such as if it has a column formula in it. Can you post a screen capture of the source sheet and column details (but please block out sensitive data)?

Thanks,

Genevieve