Can I unlock the "Assigned To:" field in the Outlook Add-In?
Currently my organization is using Smartsheet to submit technical support tickets. When we submit these tickets, we would like to be able to assign them within Outlook, but the field is currently locked. Is there a way to unlock this field within the Outlook Add-In?
Answers
-
Hi @Dan916
I hope you're well and safe!
No, it has to be unlocked in the sheet.
Did that work/help?
I hope that helps!
Be safe, and have a fantastic weekend!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
-
Hi @Dan916
If @Andrée Starå's comment didn't help, there are a few reasons why a field may show up as "locked", such as if it has a column formula in it. Can you post a screen capture of the source sheet and column details (but please block out sensitive data)?
Thanks,
Genevieve
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 64.5K Get Help
- 430 Global Discussions
- 136 Industry Talk
- 465 Announcements
- 4.8K Ideas & Feature Requests
- 143 Brandfolder
- 146 Just for fun
- 63 Community Job Board
- 466 Show & Tell
- 32 Member Spotlight
- 2 SmartStories
- 301 Events
- 39 Webinars
- 7.3K Forum Archives