Automation messages sent from Organization but reply to sheet owner

Murilo Masson

Dear Smartsheet experts and friends

I developed a long system with several automation interaction messages: alerts, updates, etc.... All our messages were set to go out using our Organization's name.

However, some people decide to reply to those messages, instead of following the actions that we ask for. This creates an issue where the reply address is the sheet owner.

Anyone has any idea how to change this address to a general address and/or disable the reply option?

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Andrée Starå

Hi @Murilo Masson

I hope you're well and safe!

You could add a general System Account and make it the owner.

If anyone replies, the emails will be sent to it instead.

Make sense?

Would that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Murilo Masson

Hi Andrée,

sadly no. this tool is a global tool and we have 3 different emails.

Using what you just advised, I will need to create 3 different messages in the automation to accommodate 3 different offices.

I will wait and see how this develops... thanks a lot for your support

Cheers

Andrée Starå

@Murilo Masson

Ok.

Happy to help!

It's a great idea! That would be a great addition to Smartsheet features.

Please submit this as a Product Feedback or Idea (If it hasn't been added already) when you have a moment.

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!