Free user vs Free trial
Hi, I'm a licensed user that created a sheet and invited maybe 20 people to share the sheet. These are people who had never seen a Smartsheet before. Some of the people signed up for a free 30-day trial instead of just signing up as a free user to collaborate on my sheet, the latter of which is what their intention was. I don't know what the email looked like on their end so I wasn't able to advise them how to sign up.
Now they're getting notices that their free trial is ending in 10 days. How do they pivot from a free trial to just a free collaborator on the sheets I create?
Answers
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Hi @Deborah Kramer,
After the 30-day trial (Business plan), they should be automatically be transitioned to a Free user account. This means they won't be able to create sheets, modify columns, but they'll still be able to modify / edit sheets that have been created and shared to them.
Cheers,
Ric
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Thank you, I'll let them know.
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