"New" Outlook Add-in Not Working

Jessie S

Outlook kept prompting me to switch to "new" Outlook, but my Smartsheet add-in isn't functioning with it. I believe it's a SS issue, not a system administrator issue because other add-ins I used previously are working just fine (Box, OneNote, Teams). Will this be fixed soon?

Humashankar

Hi - I hope that you are Doing good !!

In Outlook search for "Smartsheet" in the search bar in the Add-ins window

Find the Smartsheet add-in in the list of installed add-ins

If incase the Smartsheet add-in is installed but not enabled try enabling it and restart Outlook and checl for the outcome 

Hope this helps and happy to assist further !!

Thank you very much and have a fantastic day!

Warm regards

Jessie S

Thanks, I've already tried those things. It just always says it won't work when my other add-ins have continued to function just fine.

dmccaffrey

This doesn't work for me either. I used this add-in to legacy Outlook Microsoft app quite heavily (daily). Would like Smartsheet to focus on this not working with the New Outlook.