"New" Outlook Add-in Not Working

Jessie S

Outlook kept prompting me to switch to "new" Outlook, but my Smartsheet add-in isn't functioning with it. I believe it's a SS issue, not a system administrator issue because other add-ins I used previously are working just fine (Box, OneNote, Teams). Will this be fixed soon?

Humashankar

Hi - I hope that you are Doing good !!

In Outlook search for "Smartsheet" in the search bar in the Add-ins window

Find the Smartsheet add-in in the list of installed add-ins

If incase the Smartsheet add-in is installed but not enabled try enabling it and restart Outlook and checl for the outcome 

Hope this helps and happy to assist further !!

Thank you very much and have a fantastic day!

Warm regards

Jessie S

Thanks, I've already tried those things. It just always says it won't work when my other add-ins have continued to function just fine.

dmccaffrey

This doesn't work for me either. I used this add-in to legacy Outlook Microsoft app quite heavily (daily). Would like Smartsheet to focus on this not working with the New Outlook.

RadioMercur

one year later and still the same issue. I wish SmartSheet would address this with the priority it deserves

TeganL

Hi, I've had the same issue. I do however have both the new Outlook and Outlook Classic on my laptop and have found that if I open Outlook Classic and sign in to Smartsheet when I jump back to the new Outlook its signed in and happy (this means nothing to me but maybe it will to someone more tech savvy).
Also hoping for a fix because it's also something I use daily ordinarily.

amylobes

Same issue here. Did an Inspect while using OWA and saw this message in the Console: "failed to get user identity JWT, what should we do?" Looking at outlook.js, I see this:

function initialize() {
$scope.updateValues.messageId = OfficeSDK.context.mailbox.item.itemId;
$scope.updateValues.restDomain = OfficeSDK.context.mailbox.ewsUrl;
$scope.loadEmailData();

        // This request returns the outlook JWT token
        OfficeSDK.context.mailbox.getUserIdentityTokenAsync(function (result) {
            if (result.status == SUCCESS_STATUS) {
                userTokenService.setToken(result.value);
                $scope.doAuthPoll();
            } else {
                // TODO what is the plan here?
                console.log('failed to get user identity JWT, what should we do?');
            }

        });
    }