"New" Outlook Add-in Not Working


Outlook kept prompting me to switch to "new" Outlook, but my Smartsheet add-in isn't functioning with it. I believe it's a SS issue, not a system administrator issue because other add-ins I used previously are working just fine (Box, OneNote, Teams). Will this be fixed soon?


  • Humashankar
    Humashankar ✭✭✭✭✭

    Hi - I hope that you are Doing good !!

    In Outlook search for "Smartsheet" in the search bar in the Add-ins window

    Find the Smartsheet add-in in the list of installed add-ins

    If incase the Smartsheet add-in is installed but not enabled try enabling it and restart Outlook and checl for the outcome 

    Hope this helps and happy to assist further !!

    Thank you very much and have a fantastic day!

    Warm regards


    Community Leader

  • Jessie S

    Thanks, I've already tried those things. It just always says it won't work when my other add-ins have continued to function just fine.

  • dmccaffrey

    This doesn't work for me either. I used this add-in to legacy Outlook Microsoft app quite heavily (daily). Would like Smartsheet to focus on this not working with the New Outlook.