My company wanted to tone down our costs. We moved to an all free user plan except for me and 2 others. My company, internally failed me and frankly the help information also failed me.
I was not alerted in any way of what this plan change meant for my current uses of tool. On a random Tuesday afternoon - I lost all of the Dynamic Views I built for as many as 30 clients all at once - no warning. I also lost Data Shuttle which was automating a very significant database for me. Who envisions an annual plan ends 2/13?
If my IT even knew when the cut off was - they never told me. Did they know or was it randomly cut by SS. Some effort should be made to alert the heavy user in case a large company where IT person has no idea what you even do. How about an email from my support indiv? Whatever - it was a disaster and made me look uninformed and weak. I scrambled to build personalized REPORTS instead of the DV's and now manually update my table as we do not have Onedrive or ???
It hurt the trust of my users. Again - I blame my internal Co and SS for this oversight. Thanks, Lisa Gressel
