The OIT Security department at my university received a report that an email from automation@app.smartsheet.com may be phishing. We send a number of Update Requests through Smartsheet that require action from the receiving party. If the email is perceived as phishing by the recipient (or flagged as Spam by the email client), this is a real problem. I would be great if there could be a way to remove "automation@app.smartsheet.com" from sender email address.
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This has been raised several times before.
What would be ideal would also be to have the option to set what the email address should be.
JUSTIFICATION for this capability:
(1) Our Users may flag Smartsheet emails as Phishing/Spam.
(2) Our corporate security systems have to handle these emails as external.
(3) (THE WORST) - Our Users IGNORE emails from automation@app.Smartsheet.com when we really need them to act on them.
Our institution is requiring all licensed users to only create automations that do not include links to sheets/reports/etc. This is in an attempt to reduce the possibility of phishing with emails designed to have the user click a fraudulent link.
Our company is constantly at risk of phishing attempts from many outside sources, so being able to control the sender's address is the only way we can take advantage of these great features and remain secure.
I agree and had our security check for Smartsheet emails, as all my community messages get caught in our Mimecast filters. Definitely leverage the other choices:
It would actually be great if we could specify who is sending the automated notification as sometimes we'd like it to come from a DL.
Greetings, I believe this feature request has probably been submitted but in the event it has not I will submit again.
Having the ability to customize the From email address used in Automation flows would be very beneficial to our company. We use automation a lot and find the email address (example: Paul Heise via Smartsheet <automation@app.smartsheet.com>) generates confusion with the recipients. We would much rather prefer to just use our internal email instead.
Is this feature on the product roadmap? Does a configuration exist at the Enterprise level that our team might not be aware of? Any advise or support would be greatly apprecaited.
Regards,
Paul Heise
Is there an update from Product Dev on this feature request? It seems the current solution causes heartburn for phishing filters, on my end recipients are confused because they may not be aware of or use Smartsheet so when they receive an email via automation routinely disregard as Junk mail.
This was also flagged at my healthcare system as well.
I need to automatically send an email to customers using Smartsheet's automated workflow. However, I want the "From" address to only show my company's email address, without any reference to Smartsheet. This means removing the default Smartsheet sender information so that the customer sees the email as coming directly from my company.
For example:
Instead of: From: mycompany.com via Smartsheet <automation@app .smartsheet.com>
We want it to appear as: From: mycompany.com
By removing the "via Smartsheet" and the Smartsheet email address, the email will appear to come solely from my company. This change ensures that the "From" field in the email header reflects only our company’s branding.
After this enhancement, the email header would look like:
From: mycompany.comSent: Monday, August 18, 2025, 1:03 AM
Thank you.
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