Workflow "Customized Message" not displaying in Alert

PSExcellence ✭✭
edited 02/22/24 in Smartsheet Basics

I have a workflow triggered by date (daily at 5pm) that has a "customized message" set up. However, the customized message is not displaying in the resulting alert, which simply states "Reminder: Name of Sheet."

Attached are screenshots of my workflow setup, along with the resulting message in Slack...


  • PSExcellence

    Today one came through correctly although I have made no changes.

    The only thing I can figure is that the custom message only works when there is just ONE row being reported on. As soon as there are multiples, the custom message turns into "Reminder: Name of Sheet."