Inconsistently updating Latest Comment Column

Liz M.

New conversations sometimes immediately populate to the Latest Comment column. Other times I need to save & refresh browser which works inconsistently.

My last resort fix is to copy the new conversation, delete the original and then save a new conversation which then updates to the Latest Comment column.

Anyone else run into this or know why this happens? Impatient users?

Genevieve P.

Hi @Liz M.

You shouldn't need to delete / re-add the comment for it to appear in the Latest Comment Column, however you're correct that you may need to save and refresh for it to appear (this is expected).

If you're not seeing the column populate even after saving & refreshing (or exiting the sheet and coming back to it), please contact Support with a screen recording of the behaviour, identifying if this happens on all sheets or just one sheet.

Thanks,

Genevieve