Document generator - Font/Data error

Geek 292

The smart sheet document generator is showing erratic values; it used to work fine previously; however, any new document generated now creates an error; if I type ABCD in the smart sheet cell and then generate through the document generator, it will show something like (e^pp^k or olp^ifb) instead of ABCD as desired.

Any idea why this error occurs??

Screenshot 2024-02-23 17.38.51.png

Genevieve P.

Hi @Geek 292

If you haven't made any changes, but the document that's being generated has changed behaviour, please reach out to Smartsheet Support via the Support Portal and provide them with a copy of your PDF, the sheet URL, and a screen recording of what you're seeing. They'll be able to troubleshoot this with you in a private channel.

Cheers,

Genevieve

KylieM

Was this resolved? I'm experiencing the same issue and I ran into an error when trying to submit a support case.