How to add an alternate email that was previously removed?

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I removed an account to add as an alternate email to a current account but I am receiving an error message, "Email address is already associated with another Smartsheet account"

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  • Gia Thinh
    Gia Thinh ✭✭✭✭✭✭
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    The account you removed from your organization has his own Smartsheet account, and he was a member of your organization. Your removing action means you removed his membership, not his Smartsheet account. That is why he could not be added as alternate email to a current account.


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