How long for data to update across linked cells and reports

Pamela Kay

On more than one occasion, upon updating information in one sheet, and saving and refreshing all involved sheets/reports, the data was not visible in other sheets/reports. 

Is this an update delay, browser caching, or something else? And, is there a general amount of time I can tell users?

Two scenarios I've experienced:

- an outbound link to multiple sheets and one report

- removed and re-added a column in one sheet, and the column did not appear in the Add Column list when updating a report that the original column was used in (I think it was actually more complicated than that to describe, but I think you'll get the gist.)

Thanks for any help with this!

Shaine Greenwood

Hi Pamela,

Out of curiosity, do you have multiple Smartsheet windows or tabs open in your browser?

Smartsheet doesn't support multi-tabbed usage at this time, so that may be a part of the issue.

Full disclosure, I have sheets and reports open in multiple windows all the time. I have to refresh the browser window completely if I'm looking at a report in one window and one of the source sheets in another when I make those types of changes.

Just remember to save your data before you refresh your entire browser.