Accessing Past Smartsheet Invoices

Kris Tsao

Despite diligently following SmartSheet's instructions on how to get support, including, but not limited to, messaging, emailing and calling Smartsheet, I have been unable to find a way to receive/download past SmartSheet invoices (ie an invoice for payment completed to SmartSheet). Our account was once with 10000ft and is now part of Resource Management at SmartSheet. We have not received a formal invoice from SmartSheet since the purchase of 10000ft by SmartSheet in 2021, despite regularly receiving invoices from 10000ft for more than a decade. Past invoices are not available on the Billing page as described on SmartSheet support posts. As far as I can tell, there are no humans working at SmartSheet support, as every attempt get a response to our problem has failed, and none of the support documents provided provided a viable answer either. Does anybody know a trick on how to actually reach somebody at SmartSheet for support?

Genevieve P.

Hi @Kris Tsao

The request for invoices can go through the billing & finance department - here's the page to get in contact:

https://help.smartsheet.com/finance-support

The user contacting Finance may need to be set as the Resourcing Administrator for your account, and please clarify that the invoice request is for Resource Management (not Smartsheet). It may help them to see screen captures of your account as well!

Thanks,

Genevieve