Hi Community,
We've received feedback that our current user type classifications (such as free users, free collaborators, unlicensed users, etc.) tend to cause confusion, and customers find it difficult to understand the rationale behind the existing user type categorizations. To address this feedback, we are introducing new permission-based user types to help System Administrators better understand their plan’s usage and user activity.
We expect these changes to provide clearer usage insights, ultimately helping SysAdmins make decisions regarding users, permission levels, licenses, and budget allocations.
Additionally, we've made some minor UI enhancements on the Admin Center homepage to highlight the breakdown of these new user types and have provided a downloadable user type report which includes details such as user emails, user types, last logins, maximum current permission levels, number of assets shared, and more.
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Cheers,
Lekshmi Unnithan
Senior Product Marketing Manager
Product screenshot:
Sample Admin Center homepage showing new user type breakdowns: