Unable to integrate Jira
It's been a frustrating day with Smartsheet. I upgraded to a Business account, but on the Jira connector page, https://connectors.smartsheet.com/c/jira, after I sign in I get the following messages:
Unexpected error occurred. argument "content" is null
You are not licensed to use this product. Please contact Smartsheet support for more details.
The support ticket page doesn't work either, after I have filled in all the fields, the submit button does nothing.
Answers
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Hi @Y79jH
Connectors (such as the Jira Connector) are an additional purchase on top of the general Business Plan with Smartsheet. https://www.smartsheet.com/pricing
Here's more information about the Jira Connector that may be helpful, with a Contact form:
In regards to the Support page, can you clarify how you're submitting the ticket? Is this error from the Support Portal or the Website Form?
Thanks!
Genevieve
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So where can I pay the additional fee?
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Hi @Y79jH
I hope you're well and safe!
It's a separate subscription/Premium Add-on.
Feel free to reach out at andree@workbold.com, and I'd be happy to help you with the Jira license and more.
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
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Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
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Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.