Unable to integrate Jira

Y79jH

It's been a frustrating day with Smartsheet. I upgraded to a Business account, but on the Jira connector page, https://connectors.smartsheet.com/c/jira, after I sign in I get the following messages:

Unexpected error occurred. argument "content" is null

You are not licensed to use this product. Please contact Smartsheet support for more details.

The support ticket page doesn't work either, after I have filled in all the fields, the submit button does nothing.

Genevieve P.

Hi @Y79jH

Connectors (such as the Jira Connector) are an additional purchase on top of the general Business Plan with Smartsheet. https://www.smartsheet.com/pricing

Here's more information about the Jira Connector that may be helpful, with a Contact form:

https://www.smartsheet.com/marketplace/apps/jira-connector

In regards to the Support page, can you clarify how you're submitting the ticket? Is this error from the Support Portal or the Website Form?

Thanks!

Genevieve

Y79jH

So where can I pay the additional fee?

Andrée Starå

Hi @Y79jH

I hope you're well and safe!

It's a separate subscription/Premium Add-on.

Feel free to reach out at andree@workbold.com, and I'd be happy to help you with the Jira license and more.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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ashif1998

It's been a frustrating day with Smartsheet. I upgraded to a Business account, but on the Jira connector page, , after I sign in I get the following messages:

Unexpected error occurred. argument "content" is null

You are not licensed to use this product. Please contact Smartsheet support for more details.

The support ticket page doesn't work either, after I have filled in all the fields, the submit button does nothing.

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https://connectors.smartsheet.com/c/jira


"i am also facing the same problem even after upgrading to business plan, none of the answers in the community is helpful, I created support call and support ticket but no luck!! very poor support service"

Genevieve P.

Hi @ashif1998

Can you clarify exactly what your question is? Have you purchased the Jira Connector add-on in addition to upgrading to Business?