Can licensed users from other companies input into our company smartsheets?

Jo Petch

As before, we are moving our licensing over to the new plan and we share our sheets with our customer.

Many thanks!

Jo

Jason Tarpinian

Yes, as long as the user has a Smartsheet account, they'll still be able to edit information on your sheets. Even unlicensed users would be able to edit so long as they have an account (forms/update requests can be used for people without a Smartsheet account).

Don't quote me on this next part, as I'm still trying to understand the new user subscription model myself, but if you share them as Admin on anything you own, they then become a paid external user that you would have to pay at your next true-up. So make sure any external shared users are not granted anything more than editor.

Jason Tarpinian

Yes, as long as the user has a Smartsheet account, they'll still be able to edit information on your sheets. Even unlicensed users would be able to edit so long as they have an account (forms/update requests can be used for people without a Smartsheet account).

Don't quote me on this next part, as I'm still trying to understand the new user subscription model myself, but if you share them as Admin on anything you own, they then become a paid external user that you would have to pay at your next true-up. So make sure any external shared users are not granted anything more than editor.

Jo Petch

Thanks for your response Jason, you have been very helpful!