The automated workflow to enter the PO number when a status is reached does not work well

Wisdom

I have created an automated workflow to ask requestors of spends to enter the PO number when the spend request status changes to approve. When I run the automation, not all the requestors with the conditions I specified are receiving the notification with the link to the form to enter the PO number. Let me know if you need further details

Andrée Starå

Hi @Wisdom

I hope you're well and safe!

Not sure I follow! Can you elaborate?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Wisdom

Hi Andree,

When I run the automation, it is supposed to send 18 email notifications based on the criteria that I specified in the automation workflow. It only sends 12 notifications. I have 18 records that were submitted on or beyond 03/01/2024 with Approved by L1 CoS with no information in the PO field, and I only received 12 notifications.

Thanks in advance for your support.

Wisdom

Any update on my issue?